1. Introduction

Welcome to A Life Worth Remembering. Our platform allows users to create Memory Pages to preserve and share personal stories, photos, videos, and audio recordings for family, friends, and future generations.

We take the privacy, dignity, and safety of users seriously, particularly when content involves children, vulnerable individuals, or deceased persons.

This document explains:

• How we collect, use, store, and share information (Privacy Policy)
• Rules and responsibilities for users creating Memory Pages (Terms & Conditions)
• The mandatory acknowledgement/consent checkbox for all users
• Subscription payments, billing, and cancellation

By using our platform, you confirm that you have read, understood, and accepted this policy.

2. Personal Information We Collect

We may collect:

Account & Contact Details

• Name, email, phone number, mailing address
• Username, password, and privacy settings

User-Generated Content

• Photos, videos, audio, stories, and reflections uploaded to Memory Pages

Technical & Usage Information

• IP address, device, and browser type
• Page views, sharing activity, and log data

Cookies & Tracking

Cookies and similar technologies are used to enable site functionality, remember preferences, analyse usage, and provide relevant content. See our Cookie Policy.

Payment Information

• Credit card or other approved payment methods for subscription billing
• Payments are processed securely via third-party providers; full card details are not stored on our servers

3. How We Use Personal Information

Information is used to:

• Create, host, and maintain Memory Pages
• Enable privacy controls and selective sharing
• Respond to enquiries and provide support
• Send service and policy communications
• Improve site performance and user experience
• Monitor misuse, abuse, or security risks
• Process subscription payments and manage billing
• Comply with legal obligations

We do not use personal information for unrelated purposes or sell it to marketers.

4. Privacy Controls & User Responsibility

Users control how content is shared:

• Public vs Private: Choose whether Memory Pages or items are public
• Selective Sharing: Share via email, SMS, or social platforms
• Account Management: Edit, delete content, or close accounts at any time

Sharing Disclaimer:

Once content is shared externally, we cannot control its distribution. Users are responsible for content uploaded and shared.

5. Children, Parents & Guardians, and Third-Party Memory Pages

Protecting children and respecting the rights of all individuals is a core priority.

• The service is not directed to children under 16.
• Parents or legal guardians may create private Memory Pages for their children, including documenting sensitive situations (terminal illness or deceased children).

Third-party Memory Pages

Anyone creating a Memory Page for another person must be:

• A parent or legal guardian (for minors)
• A next of kin, or
• Otherwise legally authorised to act on behalf of the individual

By creating a Memory Page for another person, you confirm you have legal authority/consent.

Acknowledged Risks

• Content placed online carries inherent risks of unauthorised access or redistribution
• While we take reasonable security measures (secure servers, encryption, access controls), absolute security cannot be guaranteed
• You are solely responsible for content uploaded or shared

We may review, restrict, or remove content if privacy, safety, or dignity is at risk.

6. Data Retention

We retain personal information only as long as:

• Your account is active
• Necessary for providing services
• Required by law

Information no longer needed is securely deleted or de-identified.

7. Security & Limitation of Liability

We implement reasonable safeguards:

• Secure servers and access controls
• Encryption in transit and, where appropriate, at rest

However: No online system is completely secure. We cannot guarantee absolute protection and are not liable for unauthorised access, leaks, or misuse of content beyond reasonable control.

8. Disclosure of Information

We may disclose information to:

• Trusted service providers (hosting, analytics, support) under confidentiality obligations
• Legal or regulatory authorities when required by law
• Purchasers or successors in a business sale or restructure

We do not sell personal information to marketers.

9. Overseas Disclosure

Some service providers may store or process information outside Australia. We take reasonable steps to ensure comparable privacy protections, consistent with APP 8.

10. Access, Correction & Complaints

You may:

• Request access to personal information we hold
• Request correction of inaccurate information
• Lodge a privacy complaint

We will respond within a reasonable timeframe. Unsatisfied complaints may be lodged with the Office of the Australian Information Commissioner (OAIC).

11. User Responsibilities & Prohibited Content

By creating a Memory Page, you agree to:

• Only upload content you own or have permission to use
• Share responsibly and respect privacy and dignity of others
• Not upload illegal, abusive, or infringing content

We reserve the right to remove content violating these rules.

12. Intellectual Property

• Users retain ownership of uploaded content.
• By creating a Memory Page, you grant A Life Worth Remembering a non-exclusive, worldwide, royalty-free license to host, display, and store content for service purposes.

13. Payments, Billing & Subscription

Subscription Service

• A Life Worth Remembering is a subscription-based service, billed monthly or yearly
• Payments are collected via credit card or other approved payment methods. By subscribing, you authorise us to charge your payment method for the subscription amount, including any applicable taxes

Recurring Billing

• Your subscription automatically renews at the end of each billing period unless cancelled
• We may update billing amounts with reasonable notice

Cancellation & Access

• You may cancel at any time via your account settings
• After cancellation, you retain access to your Memory Pages until the end of your current paid billing cycle

Refunds

• Refunds are not provided for partial periods, unless required by law
• Payment disputes should be directed to support@alifeworthremembering.com before filing with banks

Payment Security

• Payment information is handled securely using industry-standard practices
• Full credit card details are not stored on our servers

Failed Payments

• If a payment fails, your subscription may be suspended or terminated until the payment is resolved
• Users will be notified to update payment information

14. Security Disclaimer

While we implement industry-standard security measures, no platform can guarantee complete security. By using our service, you accept the inherent risks of online content sharing.

15. Changes to Policy & Terms

We may update this Privacy Policy and Terms & Conditions from time to time. The most current version will always be on our website. By continuing to use the platform, you agree to the updated terms.

16. Subscription / Memory Page Creation Checkbox

All users must acknowledge the following before creating a Memory Page or registering an account: